Copyright 2020 © mtelsystems, llc

  • IP Office, Voicemail Pro and related applications
  • Legacy Partner, Merlin, and MAGIX, Phones & Voicemail
  • Networking & Desktop Support
mtelsystems, llc

remote support services

mtel provides affordable remote support of your AVAYA IP Office Communications System as well as phone support on legacy systems such as Partner, Merlin, and MAGIX.    

1st hour:   $95.00 

30 minute increments:    $45.00

Typical support items include:

  • Setting up new hires
  • Resetting voicemail passwords
  • Assistance recording main greetings
  • Setting up menu choices
  • Forwarding extensions off-site
  • Voicemail to email
  • Outcalling notification
  • Paging groups
  • Speed dial contacts
  • Diagnosing and troubleshooting